Online not for all

Jacqueline Olwage, Parklands

I wrote this with my grandson’s hand-me-down phone.

Often nowadays, what we hear is, “do it online”, and, as a pensioner, I can’t afford a computer or a fancy phone to do this.

My friend was hacked, and her and her husband’s accounts were cleaned out.

They hardly got anything back.

This online process is supposed to save paper, but now electricity is used – six of one and half a dozen of the other?

So when the power is off, we hear “sorry, we’re offline, come again later”.

This after having to take two buses (if they are running) and about two hours to get there.

Of course, there is no printed backup to refer to like we had in the old days.

Businesses should remember that not all people have or can afford this modern technology.