Promises not met

Dave Cross, Ratanga Lodge Guest House, Sanddrift

I wrote to the City of Cape Town about the problems we are experiencing as a result of the lockdown.

The reply was a standard one and it is obvious that nobody reads the messages.

Hopefully the councillor will see this letter and help to resolve the issue.

Dear Sir/ Madam,

Along with many people we have zero funds coming into our business account so future debit orders will be met with refusal from the bank, please temporarily cancel my debit order.

In order to save funds I would also like to reduce my refuse collection from four bins to one bin for personal refuse.

All other amounts I will settle from my personal banking as the rates account is delivered by email.

I trust that this instruction can be carried out swiftly, we are all experiencing unprecedented times and need to work together to get through this situation.

I don’t want to be saddled with extra fees for debit orders not being met when I have explained my solution for payment in the short term.

L. Johnson, Customer Relations Department, Corporate Services, Civic Centre, Cape Town.

Dear Dave Cross

Thank you for writing to the City of Cape Town.

Please be advised that during the Covid-19 lockdown period, all resources have been diverted to dealing with essential services which have been identified as follows:

* Water Fault Reporting

* Sewerage Fault Reporting

* Electricity Fault Reporting

* Solid Waste Collections Enquiries (none collections)

* Reconnection of service (water and electricity)

Please resubmit your request once the lockdown period has been lifted.

We apologize for the inconvenience caused.

* Brian Joss, Off My Trolley, comments: Hopefully the councillor will read this plea for help.

Although the lockdown is hard on everyone, even our public representatives, they have all the cyber tools at their disposal and can work remotely. to help Mr Cross.